29.04.2020

OPEN POSITION: Application Support Specialist

If you are interested in an exciting and challenging job in an international environment, we are delighted to receive your application, stating your salary expectations and the earliest possible starting date.

Please send your application documents including a motivation letter by May 7th 2020 to: work@deltacygnilabs.com

DCL is an Equal Opportunity Employer: 

Nationality / Gender / Disability / Orientation / Age 

About Us

Delta Cygni Labs (DCL) develops and distributes the professional remote collaboration software POINTR powered by augmented reality and a proprietary unique secure and reliable telecommunication protocol. POINTR enables direct communication (video/audio) between technicians in the field with experts and/or other colleagues or customers. The aim is to provide necessary knowledge directly on site in order to optimize process times and to serve customer concerns faster and more professionally.

Location:  Tampere, Finland.

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The Position

  • You will work in our office in Tampere, closely with the international DCL headquarters team in Finland and also in cooperation with DCL GmbH, the German sales and service unit of DCL.
  • You support the development team with the production release activities and sales team with the customer onboarding and technical assistance
  • Multiplatform system testing, including mobile, desktop and wearable devices (e.g. HoloLens)
  • Customer support, customer onboarding and training, product related webinars
  • Technical documentation and user manuals in different formats (standard documents, videos)

Your Profile

  • Experience (Involved with):
    • Industry / IT / telecom / manufacturing
    • Frontend / Game development
    • Customer service / technical sales
  • Good to have technical expertise/interest in any of these fields:
    • Test automation
    • Unity3D / C#
    • Mobile, wearables, VR / AR
    • UX
  • As a person:
    • Business oriented / customer facing
    • Team-oriented and you are an open, communicative and personality that wants to learn new things
    • Working language is English. Any other language is a plus for customer facing work (e.g. German, French, Italian, Chinese, Finnish)

What you can expect from us

  • Performance-related earning opportunity and a workplace in the industrial heart of Finland
  • A highly motivated, international team of professionals in business and technology
  • Paid vacation, pension scheme, travel and accident insurance per Finnish law. Flexible working hours. 
  • Benefits per company policy, e.g. company phone.
  • Coffee and tea at your disposal
  • Team and company events